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New Released Products
Click to know more about Oneclick Video Capture

OneClick Video Capture
Price: $22.99
It help users capture video or image from other devices, DV and TV capture with just a few clicks.

Click to know more about Oneclick Video Converter

OneClick Video Converter
Price: $25.99
This is a predominant video converter, which is designed to accommodate your video and audio converting needs.

Home / Support Center / Ordering FAQs
Ordering FAQs

Where is the product I purchased?

Sorry for the confusion.
Once we confirmed your payment is finished, the key code will be sent out immediately to the email address that you provided in the purchase process. Our software is based on ESD, which means you can download our software and enter the key code you get via email, then switch it into full version.
a. download the software you purchased with on our website;
b. enter the key code in the pop up window;
c. it will activate via Internet automatically.
d. If you do not receive the key code, please provide your purchase information. Once we confirm your order, the key code will be sent out immediately.
If you still have any question, please let me know.

If I have offered purchase information, but I still don't received the key code. What's wrong with that?

Sorry for the bothering we brought to you. Once you finished the payment, the key will be sent to you automatically to the email address that you provided. If you do not receive it, the problem may come from your email filter. And again, I apologize for such confusion we brought.

If I haven't got the key code, and still haven't offered purchase information, what should I do?

Please send us the software name and your purchase information (such as invoice number, order number) ,and where you placed the order (Element5, PayPal or the other service provider). We will give you the registration key within one business day after confirmed it.

I've got a invalid key, what should I do?

Sorry for the bothering we brought to you.
Please make sure:
a. You have the latest version downloaded from our website. If you don't have yet, please click here to get one.
b. You enter the key code without space.
c. You enter your name and organization with key code.
At least fill NA in the organization if you do not want it.

 I didn't receive a registration key or I received the wrong type of registration key.

This is usually caused by entering the wrong e-mail address or making a typing error when you enter your e-mail address with your order. Please send us an e-mail with the following information so that we can send you the key for your copy of our product:
A. The order ID/number;
B. The e-mail address for delivery.
C. The name of the online store where you bought your copy of Cool Screen Capture.

I'm not satisfied with the program and I want a refund.

We're sorry that our program didn't satisfy you. Since we always do our utmost to ensure that our programs meet our customer's expectations we'd really appreciate it if you would tell us why you're not happy when you send us your refund request. This will help us to improve our products and, hopefully, to regain your business.
The money is managed through the online shop where you bought the program, so we need a copy of your order confirmation to be able to process your refund request. Just contact us , if possible with a description of why you're not satisfied with the program and how we can improve it. As soon as we have checked your details we will process your refund immediately.

What kinds of refund can't be accepted?

We provide several days of trial period to make our customers 100% satisfied with what you purchased, so you could know all the capability of the software during the trial period, including if this software could match you need or not.
We give refund only for the problem comes from our product and our staff could not fix it.

I purchased a copy of OneClick Video Capture, and now I want to use it on another computer. What can I do?

The software license is for a single computer. If you would like to use the software on an additional computer, you may enjoy your benefit as a back-customer. You could purchase another license. You could send an email to us with your previous purchase information, we would offer you a discount price within 24 hours.

If I want to request a customized version, what should I do?

You should offer us the following information:
1. What kind of software do you want, and please list out the software you need in our online software?
2. Who is your customers? We will raise up a solution for you after we know the customers background, including GUI color and software design style.

If I need the SDK, what should I do?

Our SDK is pretty different with the other SDK provider.
Here is our process of requesting SDK:
a. You describe your detailed requirements;
b. We raise up the solution;
c. You confirm the solution;
d. We offer you the solution with SDK/Customized version/source codes.